Returns & Exchange

1. Return Eligibility

To be eligible for a return or exchange, items must meet ALL of the following conditions:

• Return requested within 7 days of delivery date
• Item is unused, unworn, and unwashed
• All original tags are still attached and intact
• Item is in its original packaging (tissue paper, dust bag, box)
• Item does not have any stains, perfume, or alterations
• Item was not purchased during a sale or promotional event

2. Non-Returnable Items

• Items purchased on sale (including end-of-season sales)
• Customized or bespoke orders made to specific measurements
• Undergarments and intimate wear
• Items with removed tags or signs of use
• Accessory items including jewelry, clutches, and dupattas sold separately
• Gift cards

3. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery with clear photographs showing the issue. In such cases:

• We will arrange a free return pickup
• You will receive a full refund or a replacement at no extra cost
• The return courier charges will be borne by Deedazayb

4. Exchange Policy

Exchanges are available for size and color of the same product (subject to availability). To exchange:

• Request an exchange within 7 days of delivery
• Item must meet all eligibility conditions above
• The customer bears the return shipping cost (unless the exchange is due to our error)
• New size/color will be dispatched once the original item is received and inspected
• If the desired exchange item is out of stock, a store credit or full refund will be offered

5. Refund Process

Refunds will be processed only after the returned item is received and passes our quality inspection. You will receive an email confirmation when your refund has been initiated.

6. Return Shipping Costs

7. Initiate a Return

Contact us through any of the following channels:

• WhatsApp: 0301 1160777
• Email: info@deedazayb.pk

Please include your order number and reason for return in your first message.