Frequently Asked Questions

Browse our collection at deedazayb.com/shop, select your preferred size and add items to your cart. Proceed to checkout, fill in your shipping details, and confirm your order. You will receive an email confirmation with your order number.

Orders can be cancelled or modified within 2 hours of placement, provided they have not yet been dispatched. Please contact us immediately via WhatsApp (0301 1160777) or email (info@deedazayb.pk) if you need to make changes.

We accept Cash on Delivery (COD) across Pakistan, bank transfers, JazzCash, Easypaisa, and major debit/credit cards. For international orders, we accept Visa, Mastercard, and PayPal.

Yes! COD is available on all orders within Pakistan. Please note that COD orders require a confirmation call before dispatch. Have your phone ready when placing a COD order.

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on the courier's website to track your shipment in real time. You can also check your order status from your My Account page.

Yes! We offer premium gift wrapping with a personalized message for an additional Rs. 200. You can add this option at checkout under "Order Notes".

Standard delivery across Pakistan takes 3–5 working days. Express delivery (1–2 days) is available for Lahore, Karachi, and Islamabad at an additional charge.

Shipping within Pakistan is Rs. 500 for standard delivery. Orders above Rs. 8,500 qualify for FREE standard shipping. International shipping rates vary by destination — charges are calculated at checkout.

Yes! We ship to over 20 countries including the UK, USA, Canada, UAE, Saudi Arabia, and Australia. International delivery takes 7–14 working days depending on the destination.

We ship to nearly every city and town in Pakistan via TCS, Leopards, and M&P couriers. If your area is not covered, please contact us and we will explore alternative delivery options.

All orders above Rs. 10,000 are automatically insured against loss or damage during transit. For orders below this amount, insurance can be added for Rs. 100.

We accept returns within 7 days of delivery for defective or incorrect items. The product must be unused, unworn, unwashed, and in its original packaging with all tags attached.

Yes! Size exchanges are accepted within 7 days of delivery. The item must be in its original condition. Contact us via WhatsApp or email to initiate an exchange and we will guide you through the process.

Sale items, undergarments, customized/bespoke orders, and items with removed tags or signs of wear are non-returnable. Please refer to our Refund & Exchange Policy page for complete details.

Once your return is received and inspected (usually within 2 business days), your refund will be processed within 5–7 business days. Bank transfers and card refunds may take an additional 2–3 days depending on your bank.

If the return is due to a manufacturing defect or an error on our part, we cover the return shipping cost. For size exchanges or change-of-mind returns, the customer bears the return shipping cost.

Each product page includes a detailed size guide with chest, waist, hip, and length measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit. You can also WhatsApp us your measurements for personalized size advice.

We photograph all garments in natural daylight to give the most accurate representation. However, screens vary in color calibration, so there may be a slight difference. Product descriptions note significant color variations.

Most of our fabrics are pre-washed to minimize shrinkage. However, we recommend following the care instructions on each garment's label. Dry cleaning is recommended for heavily embroidered pieces.

Yes! We offer bespoke stitching and customization services. Contact us with your requirements and measurements via WhatsApp or email. Custom orders typically take 3–5 weeks and are not eligible for returns.

We offer both! Our ready-to-wear range is fully stitched and ready to put on. We also offer select unstitched fabric sets for customers who prefer their own tailor or want to customize the stitching style.

You can create an account at checkout by entering your email address. We use a simple OTP (one-time password) system — no complex passwords to remember! Just enter your email and verify with the code sent to you.

We use email OTP login, so there is no password to forget. Simply enter your email address on the login page and we will send you a fresh OTP to verify your identity.

Yes! After completing an order, your shipping address is automatically saved to your profile. You can view and update it anytime from your Account > Profile page.

Log into your account and navigate to My Orders from your account dashboard or the Account menu. You can see all past orders, their statuses, and order details.

Absolutely. We use industry-standard SSL encryption for all data transmission. We never share your personal information with third parties for marketing purposes. Please review our Privacy Policy for full details.